
how to cancel the order in meesho
How to Cancel the Order in Meesho
Meesho has gained popularity as a platform where users can shop for a variety of products, from clothing to home essentials, at affordable prices. However, if you’ve placed an order that you need to cancel, understanding the cancellation process is important to avoid unwanted purchases. This guide will walk you through how to cancel an order on Meesho with ease, whether it’s due to a change of mind, incorrect order placement, or any other reason. Let’s dive into the step-by-step cancellation process and answer some frequently asked questions.
Table of Contents
Steps to Cancel an Order in Meesho
Cancelling an order on Meesho is straightforward, provided you follow these steps within the allowed cancellation period. Here’s how:
Step 1: Open the Meesho App
- Launch the Meesho app on your smartphone.
- Ensure that you are logged in to your account where the order was placed.
Step 2: Go to the “Orders” Section
- Tap on the “Orders” icon, usually located at the bottom of the screen.
- In this section, you will find a list of all your recent orders on Meesho.
Step 3: Select the Order You Want to Cancel
- From the list of orders, locate the specific order you wish to cancel.
- Tap on the order to view more details, such as the product name, price, and delivery status.
Step 4: Click on “Cancel Order”
- Look for the “Cancel Order” button within the order details.
- Tap on it to proceed with the cancellation.
Step 5: Choose the Reason for Cancellation
- Meesho will prompt you to select a reason for cancellation from a list. This step helps the platform understand user preferences and improve the shopping experience.
- Select the reason that best fits your situation and proceed.
Step 6: Confirm the Cancellation
- After selecting the cancellation reason, tap on “Confirm Cancellation” to finalize the process.
- Once the cancellation is confirmed, you will receive a notification confirming the order has been cancelled successfully.
Points to Note When Cancelling an Order on Meesho
- Cancellation Window: Orders can only be cancelled if they are still in the processing stage. If the order is marked as “Shipped” or “Out for Delivery,” it may no longer be possible to cancel.
- Immediate Refunds for Prepaid Orders: For prepaid orders, Meesho will initiate the refund immediately after cancellation, although it may take a few days to reflect in your account.
- Notification: Once cancelled, you will receive a notification or email confirming the cancellation, ensuring you are aware that the process is complete.
When Can You Cancel a Meesho Order?
It’s important to understand the conditions under which you can cancel your order. Here are some situations where order cancellation is allowed:
Before Shipment
- If your order status shows “Processing,” you can easily cancel the order.
- Once the order is shipped, cancellation options may be limited. Therefore, always double-check your order before it moves into the shipping stage.
Post-Order Modifications Not Supported
- Meesho does not currently allow modifications to orders once they are placed. Therefore, if you realize an error, the best course of action is to cancel the order and place a new one.
Cancel Due to Delays
- Meesho sometimes faces unexpected delays in processing or delivering orders. If the delay is unreasonable, you may consider cancelling and seeking an alternative.
How Refunds Work After Order Cancellation
After cancelling an order on Meesho, it’s crucial to understand how and when you will receive a refund, especially for prepaid orders.
Refund Timeline
- Immediate Initiation: Refunds are generally processed immediately after cancellation confirmation. However, the actual time for the refund to reflect in your bank account may vary.
- Payment Method Dependent: Refunds can take between 3-7 business days depending on your payment method. For instance, refunds to credit or debit cards typically take longer than those processed through wallets or UPI.
Refund Status Check
- You can monitor the status of your refund in the “Refunds” section of the Meesho app, located within the “Orders” tab.
- If your refund has not processed within the estimated timeframe, contact Meesho customer support for assistance.
Frequently Asked Questions on Meesho Order Cancellations
Here are some commonly asked questions and answers to help clear up any doubts regarding cancelling orders on Meesho.
Can I Cancel an Order After It Has Shipped?
No, once an order has shipped, you can no longer cancel it. However, you can refuse the order at the time of delivery. This will initiate a return process, and Meesho will process your refund once the product is returned to their facility.
How Can I Track My Refund Status?
- You can track your refund status directly in the “Orders” section under the specific order that was cancelled.
- Additionally, Meesho will send you email notifications with refund updates.
Will I Be Charged for Cancelling My Order?
No, Meesho does not charge any cancellation fee. Your refund will be processed in full without any deductions.
What if I Cancel a Part of My Order?
If you’ve ordered multiple items in one order and want to cancel only some of them, you can choose specific items to cancel from the order summary. This way, the cancellation will only apply to those selected items.
Is There a Time Limit for Cancelling Orders?
Yes, there is a time limit for cancelling orders, typically only until the order has been processed but not shipped. To avoid any last-minute issues, it’s advisable to review your orders as soon as you place them.
Do I Need to Contact Customer Service to Cancel My Order?
No, Meesho’s self-service option in the app allows you to cancel orders directly without needing to contact customer support. However, if you encounter any issues or need further assistance, Meesho’s customer support team is available to help.
Tips for Placing Orders Carefully on Meesho
To avoid the need for frequent cancellations, here are some useful tips to follow when placing orders on Meesho:
1. Double-Check Your Cart Before Ordering
- Review the quantity, size, and color of each item before confirming the order. Small mistakes can lead to unnecessary cancellations.
2. Review Estimated Delivery Dates
- Before placing your order, check the estimated delivery date to ensure that the timeframe works for you. If the delivery is too far out, you may want to explore other options.
3. Monitor Notifications
- Enable notifications for the Meesho app to stay informed about your order status, potential delays, or special offers that might allow you to get items more quickly.
4. Opt for Cash on Delivery (COD) if Unsure
- If you are uncertain about an item, consider choosing the Cash on Delivery (COD) option instead of prepayment. This way, you can verify the product quality before making a payment, and the cancellation process remains hassle-free.
5. Save Payment Methods for Fast Transactions
- Save your preferred payment method to streamline the checkout process and reduce errors, especially if you are in a hurry.
Troubleshooting Common Cancellation Issues
Sometimes, users face challenges during the cancellation process. Here are solutions to some common issues:
App Glitches
- If the Meesho app freezes or crashes during the cancellation process, restart the app and try again. Alternatively, you can uninstall and reinstall the app to resolve persistent issues.
Network Issues
- A poor internet connection can interrupt the cancellation process. Make sure you’re connected to a stable Wi-Fi or mobile network.
Contact Customer Support for Complex Issues
- If you encounter any problems that you can’t resolve through the app, reach out to Meesho customer support. They can assist with cancellations, refunds, and other issues.
Conclusion
Cancelling an order in Meesho is a simple, straightforward process that can be done directly from the app. Remember to cancel within the processing stage to avoid any complications, and be aware of the refund timelines for prepaid orders. By following these steps and tips, you’ll have a smooth and hassle-free experience with Meesho cancellations.